01
DIY
DIY happy path STP
All checks pass and the merchant becomes Active.
Scenario launcher
Tell the complete onboarding story
Each scenario resets the relevant state and opens at the moment that matters.
02
DIY
OTP lockout
Five wrong attempts trigger a 30-minute restriction.
03
DIY
Dormant and frozen accounts
Ineligible accounts stay visible but cannot be selected.
04
DIY
PAN name mismatch
Correct the mismatch and resume from PAN validation.
05
DIY
Jewellery compliance referral
High-risk MCC goes to Compliance before activation.
06
DIY
Existing merchant / add outlet
Duplicate check offers servicing or an additional outlet.
07
OPS
Provisioning retry
IT safely reuses the existing MID during retry.
08
OPS
Hotels pricing failure
Activation waits for Ops pricing configuration.
09
WEB
Website NTB account opening
Application waits for a settlement account, then resumes.
10
WEB
Website special pricing
A pricing deviation is routed for approval.
11
WEB
Document upload errors
Oversized file is rejected and can be replaced.
12
WEB
Track expired application
Re-initiate after OTP with data prefilled.
13
BRANCH
Maker → checker return
Checker returns a case; maker fixes and resubmits.
14
BRANCH
Unauthorised role
A blocked feature records MA-AUTH-001.
15
RISK
Negative-list false positive
Risk analyst clears TESTNEG as a false positive.
16
OPS
SLA escalation L2
An aged case surfaces in the escalation widget.
17
OPS
Notification retry
Three automatic retries enable manual resend.
18
SERVICE
Change settlement account
Maker-checker plus Risk review remaps QR and VPA.